Note: To check whether you have entered the correct password, forget the password on your phone or other device that is connected to the Wi-Fi, and enter the password again to see if you have entered the correct password. (1) Click the Wi-Fi icon in the bottom-right corner, go to Network & Internet settings > Wi-Fi > Manage known networks, then select the hotspot and click Forget.

Solution: (Not applicable to the HUAWEI MateBook.) Solution: Perform the following to troubleshoot:Ĭlick the Wi-Fi icon and then go to Network & Internet settings > Network and Sharing Center > Change adapter settings, right-click Wi-Fi and Disable, then click Enable.įAQ 2: My computer cannot connect to the hotspot or is unable to connect to the network, and it frequently disconnects from the Internet once connected.Ĭause: This may happen because you have already connected to this Wi-Fi network or hotspot before, but the old password stored on the computer is different from that of the hotspot. Scenario 1: The network icon is displayed normallyįAQ 1: The computer cannot scan for the hotspotĬause: This is because there are some discrepencies between the refresh intervals of the operating system, bottom-layer drivers, and the wireless hotspot, resulting in it taking more time for the computer to scan for the hotspot.